End-of-Life Notice for 2nd and 3rd Generation Trapview Electronics

Marzo 15, 2024

Dear Trapview user,

As part of our ongoing commitment to providing you with the highest quality products and services, we wish to inform you about an important update regarding 2nd and 3rd generation of Trapview electronic devices.

After careful consideration and in adherence to decreasing availability of 2G and 3G mobile signal frequencies worldwide, we regret to announce that 2nd and 3rd generation Trapview devices will reach its End of Life (EOL) on 31.03.2024. This decision is driven by our dedication to delivering cutting-edge solutions and ensuring the security and efficiency of your Trapview solution. Please note that the devices in question will continue to be fully functional under condition that the 2G or 3G mobile signal frequencies are available to the devices. Since the decisions on shutdown of 2G and 3G mobile frequencies are outside of EFOS or Trapview control, we cannot guarantee uninterrupted transmission of the data over 2G or 3G mobile signal networks.

Key points to note:

End of Sales Date: 1.1.2024
Effectively, with the start of this year we have already stopped the sales of any device from the series in question.

End of Firmware Updates and New feature development: 31.3.2024
Implications: Following the EOL date, 2nd and 3rd Generation Trapview electronic devices will no longer receive firmware updates, nor there will be any new feature development after the date stated here above. Continued use of the product beyond this date may expose your system to potential vulnerabilities and loss of data collected by the devices.

End of Technical Support Date: 31.12.2024
Although there will be no further product development for devices in question after 31st March 2024, the Trapview technical support will continue to support all users with valid support plans under the condition that 2G and 3G mobile signal frequencies are available in the area of operation of the devices.

End of Spare parts availability: 31.12.2026
Following the EU regulations on spare parts availability we will continue to have spare parts for 2nd and 3rd generation electronics in stock until 31.12.2026. After this date we will not be able to guarantee the stock for the electronic devices in question.

Migration policy: To ensure the continuity of your operations and maintain a secure computing environment, we strongly recommend taking the following actions:
1. Upgrade: Explore and plan for the migration to the 4th+ Generation (S06000 and above) of Trapview devices.
2. Consultation: If you require assistance or have any inquiries regarding the transition process, our dedicated Sales, Customer Success and Technical Support teams are available to provide guidance and answer any questions you may have.

Are my devices affected?
This End-of-Life policy affects all 2nd and 3rd generation Trapview electronics with serial numbers from S01000 to including S05999.

We understand that change can be challenging, and we are committed to supporting you throughout this transition period. Our goal is to ensure minimal disruption to your operations and to assist you in adopting the most suitable solutions for your needs.

For further details and support, please contact our Customer Support team at support(at)trapview.com or Sales team at sales(at)trapview.com. We sincerely appreciate your understanding and cooperation in this matter.

Release of liability

Due to diminishing availability of 2G and 3G mobile signal frequencies and due to objective circumstances, that are outside of control of EFOS d.o.o. and/or Trapview solution, EFOS d.o.o., its subsidiaries and Trapview distributors cannot guarantee full operation of 2nd and 3rd Generation of Trapview devices in question which may result in loss of data and consequently loss of information provided by Trapview solution.

By acknowledging this notice users consent that EFOS d.o.o., its subsidiaries and Trapview distributors shall not be liable for any loss or damage sustained or suffered by using Trapview electronic devices past the EOL date.


Trapview team